Shipping Policy

SHIPPING TERMS

We will process your order within 72 hours of receiving your order. Please allow 2 – 5 business days for delivery (depending on your location).
 
As our products are gummy based and storage conditions are 5-25 Celsius we must take this into consideration when shipping. The last thing we want it to ship you melted products. We may touch base with you to make alternative shipping arrangements.
 
Note, deliveries to Western Australia or Northern Territory (AU) can take between 5 - 10 business days.
 
Please note, orders placed from Friday to Sunday and on public holidays will not be processed until the next business day available. We deliver internationally however free domestic shipping does not apply.

PRE-ORDERS

We're excited to offer you early access to our upcoming new flavours of Crave Creatine Gummies through pre-orders!

Please note:

  • No payment will be taken at the time of pre-order.
  • Your order will only be confirmed once we reach the minimum number of pre-orders required for production.
  • Once this target is met and the product enters production, you will receive an email with a secure purchase link to complete your order.
  • Only after purchase confirmation will shipping and delivery timelines be provided.
  • If the minimum is not met within the campaign period, you will be notified and no charges will be made.


As Crave offers pre-orders to its customers, the above shipping and dispatch times are not to be followed and the dates and times communicated by Crave should be used by customers.

Crave does not accept any liability if dispatch or delivery dates are later than what was communicated.

Whilst we do everything possible to ensure that your order is delivered on time, Crave cannot be held responsible for conditions beyond our control such as weather, courier issues, etc. Unfortunately, we cannot be held responsible for the delivery services of our couriers, Australia Post, or other logistics providers.

Any items missing/stolen or undelivered due to incorrect information cannot be replaced by Crave. If this is the case, please contact the logistics provider immediately, they often have more information than what is available online. Otherwise, please contact us at hello@crave-creatine.com directly and we can discuss your options.
 
For any issues with your order, please email Crave's Customer Service team via hello@crave-creatine.com